Privacy policy
GoldHouse Accounting Ltd Privacy Policy
Last updated: January 27, 2026
At GoldHouse Accounting Ltd, accessible from https://www.goldhouseaccounting.co.uk/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by GoldHouse Accounting Ltd and how we use it.
1. Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
2. Information We Collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide it.
Direct Contact: If you contact us directly, we may receive information such as your name, email address, phone number, and the contents of your message.
Live Chat: When using our tawk.to chat feature, we collect the text of your messages and technical data (such as your IP address and location) to provide real-time assistance.
Account Registration: If you register for an account, we may ask for contact information including name, company name, address, email address, and telephone number.
3. How We Use Your Information
We use the information we collect in various ways, including to:
-
Provide, operate, and maintain our website and accounting services.
-
Improve and personalize your experience on our site.
-
Communicate with you for customer service, updates, and marketing purposes.
-
Support via Live Chat: Using tawk.to to provide instant support and manage client inquiries.
-
Send you emails and newsletters.
-
Find and prevent fraud.
4. Log Files
GoldHouse Accounting Ltd follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, and referring/exit pages. These are not linked to any information that is personally identifiable.
5. Cookies and Web Beacons
Like any other website, GoldHouse Accounting Ltd uses ‘cookies’. These are used to store visitors’ preferences and the pages on the website that the visitor accessed. For more details, please see our Cookie Policy.
6. Third-Party Partners & AI Tools
We work with trusted third-party services to enhance our website functionality:
- Tawk.to: We use this for live chat support. Please note that tawk.to may store chat transcripts and technical data.
- Google Analytics: To analyze how users interact with our site.
- LinkedIn: For social media connectivity.
We do not have access to or control over the cookies used by these third-party partners. We advise you to consult their respective Privacy Policies for more detailed information.
7. GDPR Data Protection Rights
We want to ensure you are fully aware of your data protection rights. Every user is entitled to:
- The right to access – Request copies of your personal data.
- The right to rectification – Request that we correct inaccurate or incomplete information.
- The right to erasure – Request that we erase your personal data, under certain conditions.
- The right to restrict or object to processing – Under certain conditions.
- The right to data portability – Request that we transfer the data we have collected to another organization.
If you make a request, we have one month to respond to you.
8. Children’s Information & Online Safety
GoldHouse Accounting Ltd does not knowingly collect any Personal Identifiable Information from children under the age of 13. In accordance with the UK Online Safety Act 2023 and the Age Appropriate Design Code, we provide a professional service intended for adults.
If you think your child has provided personal data on our website or through our live chat, please contact us immediately at [email protected]. We will take immediate steps to remove such information from our records and our third-party processors.
If you have any questions regarding this Privacy Policy, please contact us via email: [email protected]
Take the First Step
Let’s create a tailored plan that reflects your business stage, goals, and growth trajectory.